Complaints Policy

1. How to Make a Complaint
If you have a complaint about a competition, your account, or our service, you can contact us via the details on our website.
Please include:
Your full name
Email address
Competition name
A clear description of the issue
 
2. Response Times
We aim to acknowledge complaints within 48 hours and provide a full response within 7 working days.
 
3. Escalation
If you are not satisfied with our response, you may request escalation to a senior member of staff.
 
4. Regulatory Guidance
We comply with ASA and CAP Code requirements. If your complaint relates to advertising fairness, you may contact the Advertising Standards Authority.